My Cart
Toggle Nav

FAQs

Q?

Do I need a transit visa to access any of the Lounges at the airport of my reservation?

A:

No you don’t, all are located ‘air’side inside the transit/duty free area.

Q?

Do I have to book a Pod or Cabin in advance?

A:

No you don’t have to, but if you want to play it safe it is strongly recommended that you do pre-book – especially during the very busy peak hours! Kindly note that pre-bookings can only be made until 8 hours prior to the desired check-in time.

Q?

What is the maximum occupancy in your Pods and Cabins?

A:

The FlexiSuite and Igloo Sleep Pods accommodate one guest whereas our YAWN Double and Bunk Cabins have space for maximum two (2) adults.  All YAWN Double Cabins can further accommodate a child of up to approximately six (6) years (or rather max. 115 cm in height) in a pull-out bed. The YAWN Lite Cabins at DXB D-Gates can accommodate one (single Cabins) and max. 2 (double Cabins) person, children included.

Q?

When do the airports get particularly busy?

A:

Whilst all airports we are operating in have traffic peaks between 22:00-14:00, the night and morning hours are the busiest of all.

Q?

Do I need a PayPal account to make an online reservation for those locations where PayPal is a payment option?

A:

Unfortunately yes, but it’s free for you, registration only takes a few steps and there is no need to deposit funds into the PayPal account – simply use your credit card to pay for your Pod/Cabin and you are done in no time. PayPal is secure and a world market leader in terms of online payments. Kindly note that we can only accept PayPal for DXB bookings.

Q?

In case I decide not to book online in advance, how do I pay for my stay at reception as a walk-in guest?

A:

Either via credit card (VISA, Master, JCB, Union Pay) or in cash (local currency, US$, EUR, AU$, GBP).

Q?

Are children allowed to use a Sleep Pod?

A:

Yes, as long as they are accompanied by an adult in a separate Pod. None of our Pods can accommodate more than one person, even if the 2nd person is a baby or toddler. Single parents with a child of any age need to book one of our Cabins.

Q?

Do you provide bed linen?

A:

Yes, but only in the Cabins and the Power Nap Therapy Pods. Unless stated otherwise, the FlexiSuite and Igloo Pods come with a disposable head rest cover only pillows, sheets and blankets are optionally available at an extra cost.

Q?

Do you provide a wake-up service?

A:

Yes we do, but nevertheless you should set your own alarm - we are not liable if you miss your flight.

Q?

Is a Sleep Lounge quiet?

A:

Yes, as much as a busy airport environment in our location and our guests allow. We operate all Sleep Lounges as a Quiet Zone and kindly request our guests to refrain from phone calls, loud talking and any other source of noise. If required, ear plugs are provided free of charge to all our guests.

Q?

Do the Sleep Lounges have toilets and showers?

A:

The majority of our lounges do not have restrooms or showers, only select locations have either one or both. To ensure that you know what to expect from your stay with us please check our AIRPORTS section for available facilities per location.

Q?

Where do I put my carry-on baggage?

A:

In the FlexiSuite Pod above the seat in the overhead compartment, in the Igloo Pod underneath the seat cushion or outside, and in the Cabin under the bed or in the aisle. All Business Pods/Lounge Lite locations feature lockers of different sizes for free use by our guests.

Q?

Do you have free WiFi?

A:

Yes.

Q?

What happens if I have to cancel my reservation?

A:

We offer full refund until two (2) days prior to scheduled check-in date. There is no refund in case of later cancellations or in case of no-show. Example: If you have a reservation for check-in at 01:30 on 10 December, you can cancel free of charge until 23:59 local time on 7 December. Unless you notify our Lounge team about a delay of your flight we only hold your Pod/Cabin for one (1) hour from scheduled check-in time, after that we consider you no-show and release all accommodation held without any refund. Kindly note that it may take up to two months for any refund to reflect back on your credit card or bank account. Whereas we process all refunds within max. three working days from the time of request, there may be delays from either the payment gateway and/or the multiple banks involved. Regretfully these delays are beyond our control. We are not associated with any airline and strongly recommend travel insurance to cover you for the consequences of flight changes and/or cancellations by your airline!   

Q?

What happens if my flight is delayed?

A:

We hold your reservation for the entire stay as long as you notify our Lounge team about any potential or actual delay. In case of no notification we hold your Pod/Cabin for one hour from scheduled check-in time, after that we consider you no-show and release all accommodation held without any refund.

Q?

Why do you ask for my flight details when I book online, and why do you scan my boarding pass at check-in?

A:

To determine the maximum possible duration of your stay with us ensuring you reach the gate of your next flight on time. Knowing your flight itinerary in case of unforeseen circumstances (e.g. flight disruptions) also helps us to be proactive whilst trying to assist you.

Q?

Can I access your Sleep Lounge using my Priority Pass, LoungeKey, DragonPass or DreamFolks card entitlement?

A:

Yes, but only as a walk-in guest and subject to Pod/Cabin availability. Unfortunately we cannot accept advance bookings for your complimentary stay. Please check with your card provider for full details of your sleep ’n fly entitlements. With the exception of YAWN Lite Cabins at DXB D-Gates your entitlement is strictly for Pods (Igloos or FlexiSuites), our YAWN Double and Bunk Cabins are excluded.

Q?

How does the optional Guide & Assist Service on arrival work?

A:

A hostess will be waiting to meet you as soon as you arrive in the terminal (either via jet bridge or bus). You will assisted through the airport security area before you will be escorted on foot to the sleep 'n fly Sleep Lounge. We are not authorised to provide any transportation services within the airport.

Q?

How does the optional Guide & Assist service on departure work?

A:

Similarly to the Guide & Assist Service on arrival but in the opposite direction. A hostess will accompany you from your lounge to your departure gate, irrespective from which terminal or concourse your flight departs.

Welocome! Login in to Your Accont
Register for Your Account